Are you trying to land bigger clients for your agency? It’s hard when to communicate value when a lot your agency work invisible to clients. In this episode, discover how you can build better relationships and win bigger clients by stepping up your communication game.

In this episode, we’ll cover:

– 4 Ways to communicate to win bigger clients.
– How to avoid feeling like an imposter when you land big clients.

Dylan Baskind is today’s guest on the show. He’s here to share ways agencies can step up their game to land bigger clients. Dylan is the CEO and Co-founder of Qwilr, a software solution for for creating attractive proposals and sales documents. He’s on the show to share ways to notch up your client services and win bigger agency clients.

Dylan spent 8 years in the digital consultancy space growing his business from small, local clients to larger, multinational ones. He found the one consistent pain point was always the time suck of creating impressive proposals. So he created Qwilr as a solution for replacing aggrevating, time consuming cut and paste PDF or Word doc proposals/presentations with interactive and trackable web pages.

4 Ways to Use Communication to Win Bigger Clients

It all comes down to better communication with your existing clients. Dylan says when you put more effort into your existing clients you will start getting noticed by bigger ones. Disclaimer: you cannot rely solely on referrals because they aren’t scalable! However, if you’re giving excellent service to existing clients you will build a reputation… and sometimes small fish know dolphins, and some dolphins know whales.

1. Communicate beyond expectations. Be concise, prompt and polite. When a client asks 3 questions in an email, respond to all 3. Don’t sit on emails too long, be prompt by replying in a timely manner. And keep a friendly but professional tone in all communication.

2. Consider the client’s user experience. Digital agencies spend so much time considering their clients’ customers UX that they sometimes forget about their own users… the client. Little things can really *wow* your clients in big ways. For example, I’ve seen amazing results just by sending my new new clients a personalized video (using a tool like Covideo).

3. Demonstrate value. A lot of agency work is invisible to the client. However, if you outline the invisible tasks and correlate them to results, the client can connect the dots and have a better appreciation for your work.

4. Eliminate the mystery. Clients tend to view agency’s as a magic box where they put money in, wait awhile and hopefully, eventually get results. Use reporting tools to communicate analytics regularly. Clients can get a better understanding of what and why you do what you do when the see regular updates of the results.

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In 1999 he launched a digital agency that quickly grew to a multi-million dollar operation working with brands such as AT&T, Hitachi and Lotus Cars. After 12 years of amazing growth his agency was acquired in 2012.

Now, Jason leads, a unique media company & consultancy helping marketing agencies grow, scale, and enjoy running their agency by applying the framework that he used to grow, scale and eventually sell his agency. Jason has helped over 20,000 agencies in 42 countries meet or exceed their business goals.

Jason generously shares it all as a frequent guest on popular radio and podcast shows. He has been featured as an expert in top media publications such as Entrepreneur and Inc. Magazine. Plus, he currently hosts two of the best agency podcasts:

The Smart Agency Master Class Podcast, dedicated to providing tactics and strategies to agency owners and decision makers that cut through the BS, focus on exactly what works and what doesn’t; and
The #AskSwenk Show, a video show that answers agency questions about successful, multi-million dollar agency.


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